User Agreement
The following terms regulate the use of our website and the provision of services related to custom import of laboratory equipment from abroad.
1. General Provisions
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By using the website, placing an order, or browsing information, the user agrees to these terms.
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All content on the website is provided for informational purposes and to facilitate orders.
2. Placing an Order
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The customer selects the required equipment and submits a request via contact form.
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We then prepare an official commercial offer and contract.
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After the contract is signed, payment and delivery procedures begin.
3. Payment Terms
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Payment terms are determined individually. Usually, full or partial prepayment is required.
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All transactions are made through official payment details only.
4. Delivery
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Delivery time and cost are negotiated for each order.
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Equipment goes through customs clearance and is delivered to the specified address.
5. Warranty and Support
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All equipment is original, new, and covered by an official manufacturer’s warranty.
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In case of a manufacturing defect, service is provided according to the manufacturer's policy.
6. Privacy Policy
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Customer personal data is used only for order processing and service delivery.
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Data is not shared with third parties without user consent.
7. Final Provisions
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The website administration reserves the right to update these terms.
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Any disputes will be resolved through negotiation or according to applicable law.